About Us

Babcock LDP provides integrated support for education improvement and specialist intervention services.  We work with academies, schools and settings, Devon County Council and other Local Authorities and with a range of regional and national bodies. Babcock LDP is a partnership with Devon County Council. Created in 2012, Babcock LDP brings together quality-assured expertise from the South West to help raise education outcomes and deliver effective support to schools and academies. 

Mission and Vision

Our mission is to improve life chances for all children and young people.

Our vision is to deliver valued education services and achieve sustainable change through effective partnership working.

 

Babcock LDP/DCC Joint Venture - Annual Report

Financial Year 2019/20

Our Office and Directions

Location of our office

  • The main Babcock LDP office has relocated to:  16/17 Blackdown Park, South View Industrial Estate, Willand EX15 2QW Tel: 0800 0 90 20 90 - Directions
  • School Library and Music services:Babcock LDP – 16/17 Blackdown Park, South View Industrial Estate, Willand EX15 2QW Tel: 01392 287235 - Directions

Our email address and phone numbers have NOT changed.

Compliments, Comments and Complaints Guidance

Praise and Complaints

As an organisation, we are committed to providing a high quality service to all our customers by exceeding their expectations. To help achieve this we have set out some clear customer focused guidelines to ensure excellence in our delivery. We deliver a wide range of services and aim to deliver and develop services to meet our customers’ needs and improve outcomes for children and young people. Improving customer care and setting clear standards is a key part of our vision.

Please send any items of praise and comment through to LDP-ResourceManagement@babcockinternational.com

We actively collect praise and comments from customers and this information is collated and shared with Senior Managers and the Executive Leadership Team.

If you have any questions relating to praise and complaints, please contact Lyn.Shaddick@babcockinternational.com.

Alternatively call: 08000 90 20 90

Thank you,

Lyn Shaddick

Business Support & Resource Manager

Customer Care Process

We are committed to delivering high quality services to our customers.

In order to understand our customer needs and what we need to do to improve our services we welcome feedback in the form of compliments, comments or complaints.

Please share your opinions about our work with us by email, telephone or letter using the following contact details:

Babcock LDP - Email: customercare@babcockinternational.com, Tel: +44 0800 0902090

Address: Babcock LDP, Second Floor, Milford House, Pynes Hill, Exeter EX2 5GF

All compliments, comments and complaints are reported monthly to the Babcock Education Services Contract Reviews

The Customer Care Process

Level 1

  • Complaints will be assigned a unique number to be used in all communications and will be formally acknowledged in writing by Customer Care within 24 hours of receipt. 
  • We will try to resolve all complaints as soon as possible and a formal response to your complaint will be sent from Customer Care within 20 working days of receipt of the complaint. Complex complaints may require additional investigation time to resolve however, we will keep you informed of timescales and progress.

Level 2

  • If your complaint has not been resolved to your satisfaction from the initial investigation into your complaint, please inform Customer Care. 
  • A further investigation will then be escalated to the relevant departmental manager for formal response with within 20 working days. We will keep you informed of timescales and progress.

Level 3

  • If your complaint has not been resolved to your satisfaction from the previous investigation, please inform Customer Care. Your complaint will then be escalated to the Director of Education for final investigation and decision.

Resources

Babcock LDP Team Contact Information

updated July 2018

Related Content & Resources

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